Privacy Policy for Innovasonics

Effective Date: November 21, 2025 Last Updated: November 21, 2025

At Innovasonics, we are committed to protecting your privacy and ensuring the security of your personal information. As a UAE-based digital agency specializing in website and app development, 3D web experiences, SEO, performance marketing, and cloud management, we handle data responsibly in compliance with applicable laws, including the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL), GDPR (for EU users), and CCPA (for California residents). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (innovasonics.ae), use our services, or interact with us.

By using our site or services, you consent to the practices described here. If you do not agree, please do not use our site.

1. Information We Collect

We collect information to provide and improve our services. This includes:

Personal Information You Provide

  • Contact Details: Name, email, phone number, company name, and location when you submit forms (e.g., consultation requests), sign up for newsletters, or contact us via WhatsApp/email.
  • Project Information: Details about your business needs, such as project type (e.g., website development, SEO services), timelines, and goals shared during consultations or inquiries.
  • Payment/Billing Data: If you engage our services, we may collect billing address and payment info (processed securely via third-party gateways like Stripe, never stored on our servers).
  • Account Data: If you create an account for ongoing support (e.g., client portal), username, password, and preferences.

Information Collected Automatically

  • Usage Data: IP address, browser type, device info, pages visited, time spent, and referral sources via cookies, analytics tools (e.g., Google Analytics/GA4).
  • Technical Logs: Server logs for site performance, including timestamps and error reports.
  • Marketing Interactions: Clicks on ads (e.g., Google Ads, Meta Ads) and email open rates if you subscribe.

We do not collect sensitive data (e.g., health, financial details beyond billing) unless explicitly required for a service and with your consent.

2. How We Use Your Information

We use your data to:

  • Deliver Services: Customize websites, apps, SEO strategies, and cloud setups based on your inputs.
  • Communicate: Respond to inquiries, send project updates, newsletters, or promotional content (with opt-out options).
  • Improve Experiences: Analyze usage to enhance site functionality, troubleshoot issues, and personalize recommendations.
  • Marketing: Run targeted ads (e.g., via Google/Meta) and measure campaign effectiveness.
  • Compliance & Security: Prevent fraud, comply with legal obligations, and protect against threats.

We process data based on your consent, contract necessity, legitimate interests (e.g., business improvement), or legal requirements.

3. Sharing Your Information

We do not sell your data. We may share it with:

  • Service Providers: Trusted third parties for hosting (e.g., AWS/Azure), analytics (Google), email (Mailchimp), or payments (Stripe)—all bound by confidentiality.
  • Business Partners: For joint projects (e.g., freelancers for 3D development), with your prior approval.
  • Legal Authorities: If required by law, subpoena, or to protect rights/safety.
  • Affiliates: Within Innovasonics (India/UAE entities) for seamless support.

International transfers (e.g., to India/UK) use Standard Contractual Clauses or adequacy decisions for protection.

4. Cookies and Tracking Technologies

Our site uses cookies for functionality, analytics, and marketing:

  • Essential: For site navigation (e.g., session management).
  • Analytics: To track performance (e.g., GA4 cookies: _ga, _gid).
  • Marketing: For ad retargeting (e.g., Google Ads, Meta Pixel).

You can manage cookies via browser settings or our cookie banner (consent-based). Disabling may limit features. For details, see our Cookie Policy (forthcoming).

5. Data Security

We implement reasonable safeguards—encryption (SSL/TLS), access controls, regular audits, and employee training—to protect your data. However, no system is 100% secure; we cannot guarantee absolute protection.

6. Your Rights and Choices

Depending on your location, you may have rights to:

  • Access, correct, or delete your data.
  • Object to processing or withdraw consent.
  • Opt-out of marketing (unsubscribe links in emails).
  • Portability (receive data in standard format).
  • Lodge complaints (e.g., with UAE’s Data Protection Office or EU DPA).

To exercise rights, email hello@innovasonics.ae. We respond within 30 days (or 45 for complex requests). For CCPA, California residents can request sales opt-out (we do not sell data).

7. Children’s Privacy

Our services are not for children under 16. We do not knowingly collect their data; if discovered, we delete it promptly.

8. Third-Party Links

Our site links to external sites (e.g., social media, tools). We are not responsible for their privacy practices—review theirs.

9. Data Retention

We keep data as needed for services (e.g., 7 years for billing) or legal purposes, then securely delete/anonymize it. Inquiries: 2 years unless consented longer.

10. Changes to This Policy

We may update this policy (e.g., for new services). Changes post on this page with the effective date. Continued use constitutes acceptance. For material changes, we notify via email/site notice.

11. Contact Us

Questions? Reach out: Innovasonics Dubai, UAE Email: hello@innovasonics.ae Phone: +971-XX-XXX-XXXX

For data protection queries: dataprotection@innovasonics.ae.

Thank you for trusting Innovasonics—your privacy drives our innovation.

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